Privacy policy

Privacy Policy

Last updated: August 11, 2025

At Feather’s Edge Candle Company, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

What We Collect

When you shop with us, we may collect:

  • Contact details: name, email, phone number, billing/shipping address.

  • Payment info: processed securely by Shopify (we never see or store your full card details).

  • Order details: what you browse, add to cart, purchase, return, or exchange.

  • Device info: IP address, browser, and how you use our site (via cookies).

  • Communications: when you contact us for support or questions.

How We Use Your Info

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Improve your shopping experience.

  • Send updates or offers (only if you’ve opted in).

  • Prevent fraud and keep transactions secure.

  • Comply with the law if required.

Sharing Your Info

We only share your information when necessary to:

  • Process payments, shipping, or customer services (via trusted third parties like Shopify).

  • Show relevant ads or promotions (you can opt out anytime).

  • Comply with legal requests.

We never sell your personal information.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal info we hold about you.

  • Correct or delete your information.

  • Opt out of marketing emails (unsubscribe anytime).

  • Limit or object to how your data is used for advertising.

Cookies

Our site uses cookies to make shopping easier (like remembering what’s in your cart). You can adjust your browser settings to block cookies, but parts of the site may not work properly.

Children’s Privacy

Our site is intended for adults. We do not knowingly collect personal information from children under 16.

Security & Data Storage

Your information is stored securely through Shopify, which follows industry standards (including PCI-DSS for payment security). While no system is 100% secure, we use safeguards to protect your data.

Changes

We may update this policy occasionally. When we do, we’ll update the “last updated” date above.

Contact Us

If you have questions, want to access your data, or make a privacy request, please reach out:
📧 customerservice@feathersedgecandlecompany.com