Policy
Feather’s Edge Candle Company - Store Policies
Summer Shipping Notice (Important for Florida Heat)
Due to Florida’s intense summer heat, we only ship orders Monday through Wednesday. This helps prevent packages from sitting in hot delivery vehicles, mailboxes, or porches over the weekend, which can cause melting or damage.
- Orders placed Thursday–Sunday will ship the following Monday.
- We strongly recommend choosing a secure delivery address (e.g., workplace or somewhere someone is present during the day) when possible.
Thank you for understanding — we want your candles to arrive in perfect condition! 🕯️
If Something Goes Wrong
We pour care into every order and want it to arrive safely and bring joy to your home. However, due to the handmade nature of our products, we do not offer refunds.
Damaged or Broken Items If your order arrives damaged (e.g., broken glass), please contact us within 48 hours of delivery. Email us clear photos of:
- The damaged item(s) up close
- The outer box showing all packaging used to protect the items
- The shipping label on the box
We’ll review the photos promptly. If the damage is verified, we will happily offer a replacement (subject to availability) or store credit for the affected items. Store credit never expires.
Lost, Stolen, or Incorrect Delivery If a package is marked as delivered but you haven’t received it, is stolen, or delivered to the wrong address, this is the responsibility of the shipping carrier (USPS/UPS). Please file a claim directly with the carrier. We are not able to issue refunds or replacements in these cases.
Please always double-check your shipping address at checkout. If an incorrect address causes the package to be returned to us, there will be an $8.95 re-ship fee to send it again.
Returns & Exchanges
We do not offer refunds on any orders.
If you are unhappy with a scent or product, please reach out to us via email before shipping anything back. We may be able to offer store credit toward a different item you’ll love, provided the candle is unused and in resellable condition.
Because our candles are handmade items, returns are not accepted for opened, burned, or used products.
Order Cancellations
We work quickly to process and ship orders. Once an order has been processed or shipped, it cannot be canceled. Thank you for understanding!